Stocked in Los Angeles, ships in five business days nationwide. Free over $500. Same-day pickup at 915 Mateo St for LA-county buyers. Real-time tracking on every shipment.
Every wholesale order of $500 or more ships free anywhere in the continental US. That covers 5K cases ($375 sub) and up — at 1K case ($85) you pay flat $15 ground; orders between $85 and $500 see a $5-25 range by ZIP code. Trial cases ($14.99) always ship free.
Cubic-rate USPS Priority Mail for compact shipments. Tracking included, $50 insurance default.
| Lead time | 2-4 business days |
| Carrier | USPS Priority Cubic |
| Rate (1K) | $12-18 by ZIP |
| Rate (trial 100) | included |
| Box size | ~14″ × 10″ × 6″ |
Multi-piece UPS Ground for pallet-shy quantities. Negotiated B2B rates passed through to wholesale accounts.
| Lead time | 3-5 business days |
| Carrier | UPS Ground (or FedEx) |
| Rate (5K) | FREE (over $500) |
| Rate (10K) | FREE |
| Box config | 1-2 boxes ~20″×16″×14″ |
Less-than-truckload freight via Old Dominion, Saia, or XPO Logistics. Liftgate available on request for street-level delivery.
| Lead time | 5-7 business days |
| Carrier | LTL freight broker |
| Rate (25K) | FREE (over $500) |
| Liftgate fee | $75 (optional) |
| Pallets | 1 standard 48″×40″ |
Full-truckload or container drop. We coordinate carrier, lift gate, dock scheduling. Custom quote based on destination + timing.
| Lead time | 7-10 business days |
| Carrier | FTL broker (we manage) |
| Rate (100K+) | custom quote |
| Delivery | dock or street, your call |
| Pallets | 2-4 standard |
LA-county buyers can skip carriers entirely. Email hello@thepackguys.co at least 24 hours ahead to schedule. Confirmed orders placed before noon PT are ready for pickup at 915 Mateo St, Suite 312 the same business day. By appointment only — we are not open to walk-ups.
Our quoted "5 business days door-to-door" is the median for in-stock SKUs to continental US destinations. The breakdown:
West Coast destinations typically arrive in 2-3 days (USPS Priority). East Coast destinations may extend to 4-5 days. Outside continental US (Alaska, Hawaii, Puerto Rico, territories): add 2-4 days. We do not currently ship internationally.
If we miss the 24-hour ship window on an in-stock SKU, your next 1K case ships free as a credit. See SLA terms.
You will receive a tracking email the moment your shipment leaves 915 Mateo, with:
Title and risk of loss pass to you at carrier handoff. If a shipment is lost, delayed beyond 7 days, or arrives damaged, email help@thepackguys.co within 7 days of expected delivery and we will work directly with the carrier on the claim. See full terms.
To avoid delays:
If your shipment arrives damaged or missing items: